Professional Support & Services
Premium support, expert deployment services, and comprehensive training programs for PacketFence NAC — delivered by the team that built it, backed by Akamai.
Premium Support
24/7 enterprise-grade support from the team that created PacketFence, now backed by Akamai. Get expert assistance when you need it most.
What's Included
- 24/7 unlimited support – Round-the-clock access every day of the year
- Web ticketing system – Comprehensive case tracking and priority management
- Emergency hotline – Direct voicemail access to our support team
- 1-hour urgent response – Critical outages affecting authentication get immediate attention
- 24-hour standard response – All other priorities handled within one business day
- Flexible server coverage – Supporting individual servers or cluster-mode high availability deployments
Support Benefits
Yearly Version Upgrades
Annual upgrade to latest PacketFence release included
Performance Tuning
Expert optimization for your specific environment
Best Practices Guidance
Proven strategies from thousands of deployments
Discounted Training
Preferential rates on all PacketFence training programs
Guaranteed response times and unlimited support ensure your network access control never goes down
Get Premium SupportProfessional Deployment Services
Complete PacketFence NAC implementation from architecture design to production rollout, including migration from legacy platforms.
Fresh Deployments
Greenfield PacketFence NAC implementation for new network access control initiatives
Core Services
- Architecture design and planning
- Wired and wireless network enforcement
- Authentication integration (802.1X, MAC, Web auth)
- Registration and isolation VLANs
- Captive portal configuration and branding guidance
- High availability clustering (optional)
Popular Add-ons
iOS, Android, Windows
JAMF, Intune, AirWatch
Certificate services
Identity-based policies
Legacy NAC Migration
Zero-disruption migration from proprietary NAC platforms to PacketFence
Migration Process
Assessment & Planning
Analyze current NAC configuration and policies
Policy Translation
Convert policies and rules to PacketFence
Parallel Testing
Run both systems side-by-side for validation
Phased Cutover
Gradual migration by segment or location
Knowledge Transfer
Training and documentation handoff
Supported Platforms
Migration Benefits
Training Services
Comprehensive PacketFence training programs to empower your team with the knowledge and skills to manage and optimize your NAC deployment.
Basic Training
Foundation skills for PacketFence administration
- PacketFence overview and architecture
- Web administration interface navigation
- Connection profiles configuration
- User and device registration
- Basic troubleshooting techniques
- Reporting and monitoring tools
Standard Training
Comprehensive administration and configuration
- Everything in Basic Training
- Advanced authentication source configuration
- VLAN and role assignment strategies
- Captive portal customization
- Switch and wireless controller integration
- Advanced troubleshooting and log analysis
Advanced Training Add-on
Optional extension to Standard Training
- High availability clustering architecture
- Performance tuning and optimization
- Custom portal development and integration
- API integration and automation
- Complex multi-site deployments
Ready to Get Started?
Let's discuss how our Premium Support, Professional Deployment, or Training Services can help your organization succeed with PacketFence.