Expert Services

Professional Support & Services

Premium support, expert deployment services, and comprehensive training programs for PacketFence NAC — delivered by the team that built it, backed by Akamai.

Our Flagship Offering

Premium Support

24/7 enterprise-grade support from the team that created PacketFence, now backed by Akamai. Get expert assistance when you need it most.

What's Included

  • 24/7 unlimited support – Round-the-clock access every day of the year
  • Web ticketing system – Comprehensive case tracking and priority management
  • Emergency hotline – Direct voicemail access to our support team
  • 1-hour urgent response – Critical outages affecting authentication get immediate attention
  • 24-hour standard response – All other priorities handled within one business day
  • Flexible server coverage – Supporting individual servers or cluster-mode high availability deployments

Support Benefits

Yearly Version Upgrades

Annual upgrade to latest PacketFence release included

Performance Tuning

Expert optimization for your specific environment

Best Practices Guidance

Proven strategies from thousands of deployments

Discounted Training

Preferential rates on all PacketFence training programs

Guaranteed response times and unlimited support ensure your network access control never goes down

Get Premium Support
Expert Implementation

Professional Deployment Services

Complete PacketFence NAC implementation from architecture design to production rollout, including migration from legacy platforms.

Fresh Deployments

Greenfield PacketFence NAC implementation for new network access control initiatives

Core Services

  • Architecture design and planning
  • Wired and wireless network enforcement
  • Authentication integration (802.1X, MAC, Web auth)
  • Registration and isolation VLANs
  • Captive portal configuration and branding guidance
  • High availability clustering (optional)

Popular Add-ons

Device Onboarding

iOS, Android, Windows

MDM Integration

JAMF, Intune, AirWatch

PKI Integration

Certificate services

Firewall SSO

Identity-based policies

Legacy NAC Migration

Zero-disruption migration from proprietary NAC platforms to PacketFence

Migration Process

1
Assessment & Planning

Analyze current NAC configuration and policies

2
Policy Translation

Convert policies and rules to PacketFence

3
Parallel Testing

Run both systems side-by-side for validation

4
Phased Cutover

Gradual migration by segment or location

5
Knowledge Transfer

Training and documentation handoff

Supported Platforms

Cisco ISE
Aruba ClearPass
Fortinet FortiNAC
ForeScout

Migration Benefits

Eliminate licensing fees
No vendor lock-in
Full customization
Lower long-term TCO
Knowledge Transfer

Training Services

Comprehensive PacketFence training programs to empower your team with the knowledge and skills to manage and optimize your NAC deployment.

Best Seller

Basic Training

Foundation skills for PacketFence administration

  • PacketFence overview and architecture
  • Web administration interface navigation
  • Connection profiles configuration
  • User and device registration
  • Basic troubleshooting techniques
  • Reporting and monitoring tools
Duration: 4 hours (two 2-hour sessions)
Delivery: Remote training only
Best Value

Standard Training

Comprehensive administration and configuration

  • Everything in Basic Training
  • Advanced authentication source configuration
  • VLAN and role assignment strategies
  • Captive portal customization
  • Switch and wireless controller integration
  • Advanced troubleshooting and log analysis
Duration: 3 days
Delivery: Remote training only

Advanced Training Add-on

Optional extension to Standard Training

  • High availability clustering architecture
  • Performance tuning and optimization
  • Custom portal development and integration
  • API integration and automation
  • Complex multi-site deployments
Additional Duration: 2 days

Ready to Get Started?

Let's discuss how our Premium Support, Professional Deployment, or Training Services can help your organization succeed with PacketFence.